How to Return a Product
At BuyFor804, we want to make the return process as simple and straightforward as possible. If you are not completely satisfied with your purchase, follow the steps below to return your product.
Step 1: Review the Return Policy
- Before initiating a return, please review our [Refund Policy](link to Refund Policy) to ensure your item is eligible for return. Note that certain items such as perishable goods, custom or personalized items, digital products, and health and personal care items may be non-returnable.
Step 2: Contact the Vendor
- Log in to your BuyFor804 account.
- Navigate to “My Orders” and find the order containing the item you wish to return.
- Click on “Contact Vendor” to send a return request. Include the following information in your message:
- Order number
- Item(s) you wish to return
- Reason for the return
- Any relevant photos (if the item is damaged or defective)
Step 3: Receive Return Authorization
- The vendor will review your request and provide you with a return authorization if the return is approved. You will receive a return shipping label and instructions on where to send your item.
Step 4: Prepare Your Return
- Carefully pack the item in its original packaging, including all tags, accessories, and documentation.
- Attach the provided return shipping label to the package.
Step 5: Ship the Item
- Drop off the package at the designated shipping carrier or arrange for a pick-up, following the vendor’s instructions.
Step 6: Track Your Return
- Use the tracking number provided with the return shipping label to track the status of your return shipment.
Step 7: Receive Your Refund
- Once the vendor receives and inspects your return, they will notify you of the approval or rejection of your refund.
- If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a certain number of days. Please refer to our [Refund Policy](link to Refund Policy) for more details on the refund process.
Important Notes:
- Return Shipping Costs: Unless the return is due to a vendor error or a defective product, you will be responsible for paying the return shipping costs. These costs are non-refundable.
- Return Timeline: Ensure that your return is sent back within 30 calendar days from the date you received it to be eligible for a refund.
- Condition of Returned Items: Returned items must be unused and in the same condition that you received them. Items that do not meet these criteria may not be eligible for a refund.
Need Help?
If you have any questions or need further assistance, please contact our customer support team at [support email] or visit our [Contact Us](link to Contact Us page) page.
Thank you for shopping with BuyFor804. We appreciate your business and aim to provide you with the best possible shopping experience.